Go to your Cruise Personaliser, and under “check in,” select the “accessibility & dietary requirements” tab. Dietary restrictions and food allergies can be added here or sent to dietaryrequest@princesscruises.com. Additional needs can be addressed by using the “accessibility request tab” and clicking on “mobility questionnaire.” You may also email the Access Office at accessoffice@princesscruises.com.

When registering for our Camp Discovery youth and teen programmes, let our youth staff know of any medical, special needs and/or allergies, and we will make every effort to accommodate them. Please be advised that youth staff may not offer one-on-one supervision or administer medication.

Please be advised that filling out the Mobility Questionnaire is to ensure that our Access Office can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin. Please ensure that you discuss your cabin needs with your Travel Advisor or our Reservations department.

What if there’s an emergency at sea?

Rest easy: Your crew is fully trained to respond to emergencies, following strict protocols. If the issue is medical, there’s a fully operational clinic on board, equipped to treat more than just seasickness. Youth staff members are certified in CPR and basic first aid and have experience accommodating everything from allergies to special needs.

Do onboard pools have age or height restrictions?

Parents must supervise their children at all times when using the pools, as there are no lifeguards on duty. Because of U.S. public health restrictions, children in diapers, even swim diapers, may not use the pools.

Do you have safety floatation devices for the children who are unable to swim?

No, but parents are welcome to bring their own inflatable safety floating devices appropriate for their child’s age and weight.

How can I communicate with my kids on board?

On Princess MedallionClass™ ships, we offer tracking that lets you know where your child is at any time, thanks to the complimentary, wearable device known as the OceanMedallion™. On other vessels, we can provide pagers upon request for parents with young children. For older kids, Princess@Sea messaging works great.

Are there age restrictions in general on the ship?

Yes, children must be accompanied by an adult when:

• They’re under 18 and want to use the spa, sauna or steam room
• They’re under 16 and want to use the fitness centres

Guests must be at least 18 to:

• Receive body treatments in the spa. (Other services are okay, if a parent accompanies them).
• Play in our casinos
• Visit the night club after 11 p.m.

Take note, we’re mindful of the drinking age for the places we sail, which is:

• 21+ in the U.S.
• 20+ in Japan
• 18+ in Europe, Australia, China and Singapore

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise. You are required to disembark the vessel by the start of the 24th week of pregnancy.

All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed).

Please send your physician letter to the Fleet Medical Department confidential email guestmedical@hagroup.com.

Restrictions may apply to guests that require supplemental Oxygen during the COVID-19 Pandemic – please review the COVID-19 section.

For Guests with Limited Mobility

Princess offers a selection of staterooms that provide full wheelchair-turning space. In addition, these staterooms include a roll-in shower equipped with grab bars and a fold-down bench seat, an easy access closet and accessible writing desk.

Note: ADA accessible stateroom shown is on board Sky Princess®. Amenities and stateroom arrangements vary by ship. Certain stateroom categories may vary in size and configuration by ship. Call Princess for more information or send inquiries to the Access Office via email at accessofficeprincess@princesscruises.com.

Follow these important luggage reminders:

• Essential medicines, travel documents, valuables and breakables should be hand carried in your possession at all times.
• Many domestic airline carriers now impose excess baggage fees for one or more bags and bags weighing over 50 lbs., so check with your carrier regarding weight restrictions.
• Princess will make every effort to assist you in safeguarding your belongings. But remember, you are responsible for your things at all times. Princess is not responsible for money, jewelry, cameras, binoculars, documents or any other articles you retain in your personal control.
• All luggage should have a sturdy personal identification tag that will not be lost or damaged in the course of typical airport and trucked luggage handling.
• On journeys including air travel, luggage will be subject to a considerable amount of handling and we would recommend that your luggage be of sturdy construction.
• Princess recommends that your travel protection is adequate enough to cover any possible loss or damage which may occur. Any loss or damage caused by Princess or an airline must be reported immediately to the responsible party.

Princess is happy to meet your request for low-sodium, low-fat, low-sugar and vegetarian diets. Visit Cruise Personaliser® to indicate your dietary preferences.

In addition, kosher meals and baby food are available upon advance written request. Any other special diet requests must be authorised in advance by the Princess corporate office.

You or your travel consultant must advise Princess in writing of any special diet, allergies or medical needs. Requests must be received no later than 35 days prior to departure for cruises to Alaska, Canada/New England, Caribbean, Hawaii, Mexico, Panama Canal and Coastal Getaways. For all other cruises, requests must be received no later than 65 days prior to departure. Once onboard, please check with the Director of Restaurant Operations to confirm your request.

Any special dining requests (name brands, daily food order requests, sample menus, etc.) not related to medical or allergy requirements should be directed to the onboard dining staff and is not handled by our Dietary Office.

Children must be accompanied by an adult when:

• They’re under 18 and want to use the spa, sauna or steam room
• They’re under 16 and want to use the fitness centres

Guests must be at least 18 to:

• Receive body treatments in the spa. (Other services are okay, if a parent accompanies them).
• Play in our casinos
• Visit the night club after 11 p.m.

You should dress for a cruise with Princess the same way you would for any stylish land-based resort.

Casual sportswear, including shorts, lightweight pants, sundresses, will keep you feeling fresh and looking your best while at sea and ashore in hotter climates.

We recommend you bring a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don't forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You'll also want low-heeled, rubber-soled shoes for strolling on deck, as well as comfortable walking shoes or sandals to wear.

Princess makes it easy to know what to pack and what to wear when you’re dining on board our spectacular ships. There are two designations for dress codes: Smart Casual and Formal.

Smart Casual

Guest attire should be in keeping with what they would wear to a nice restaurant at home.

• Skirts/dresses, trousers, blouses, and sweaters for women
• Pants and collared shirts for men

Pool or beach attire, shorts, ball caps and casual jeans (with fraying and/or holes) are not welcomed in the dining rooms. Shoes must be worn.

Formal

When formal nights are held, please observe the dress code in the dining venues for the enjoyment of all our guests.

• Evening attire or cocktail dresses for women
• Tuxedos, dinner jackets or dark suits with a tie for men

All Inclusive Beverage Package:

Relax and enjoy the convenience of an all inclusive beverage package featuring any drink up to $10 including cocktails, wine, beer, sodas, lattes, cappuccinos, bottled water & more. All for just $49 per person per day.

Unlimited Soda Packages:

Guests wi'll never be without their favourite fountain sodas, from Coke, Diet Coke, Sprite and Barq's Root Beer, to nostalgic orange soda, soda water, tonic water and ginger ale. The Unlimited Soda & More Package allows guests as many fountain sodas, refreshing juices, fruity mocktails and creamy ice cream shakes as you can handle.

Keeping the comfort of our guests a priority, and in consideration of consumer studies which show smokers are a small minority of guests, Princess has implemented the following smoking policy:

Designated Smoking Areas

Clearly marked “Designated Smoking Areas” are available on board and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. All table games are non-smoking. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy

Princess Cruises prohibits smoking or vaping of all types, including e-cigarettes, in guest staterooms and balconies. This reflects the preferences of a vast majority of our guests who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honouring the wishes of our guests, we feel this enhances our onboard experience.

All ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favourite shows, movies, music and sports with ease. All ships in the Princess® fleet are MedallionNet enabled. To learn more, visit the MedallionNet page.

Guests can choose to bundle unlimited Wi-Fi (along with other perks) with their cruise with Princess Plus fares. MedallionNet Wi-Fi is also available for purchase in the MedallionClass® app starting at $9.99 USD pre-cruise for a single-device. Platinum and Elite Captain’s Circle members receive a 50% discount on their MedallionNet purchase.

Princess reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels.

Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service.

Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for Presto (same day) service, which carries a charge.

For your convenience, Princess vessels have self-service launderettes where washers, dryers and laundry products are available for a negligible charge. Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers are not permitted in any stateroom. Although rare, on certain itineraries environmental regulations relating to the consumption of water may impact the operating hours of the launderettes. These restrictions, when applicable will be posted in the Princess Patter.

Our medical centres are primarily intended to provide acute care for illness and accidents that may occur while on holiday and are not intended to provide long term care for patients with chronic illnesses or as a substitute for regular health care.

Our intention is to:

• Provide quality maritime medical care for guests and crew members aboard our ships.
• Initiate appropriate stabilisation, diagnostic and therapeutic manoeuvres for critically ill or medically unstable patients.
• Support, comfort and care for patients onboard.
• Facilitate the timely medical evacuation of patients, if appropriate.

All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemised account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

We offer our complimentary Camp Discovery kid’s programmes between the hours of:

• 9:00 AM to 12:00 PM
• 1:00 PM to 10:00 PM
• 6:00 PM to 10:00 PM

We also offer nighttime group sitting in our youth centres from 10 p.m. to 1 a.m. for children ages 3 to 12. The price is $5 an hour per child.

Do you have childcare while the ship is in port? We do, and it’s complimentary! Just drop the kids off, and we’ll take care of them and feed them lunch. Pick up is a 5pm each day. Early/late excursion? No problem; we’ll open early or stay late to accommodate you.