If you or one of your travelling companions has a mobility limitation or require special assistance, you must contact our office to allow us to discuss your requirements before you make a booking. Firstly though, please read the panel headed ‘Maritime Passenger Rights’ within the Booking Conditions as this contains important information. In the interests of safety, and to ascertain whether you or members of the party travelling with you have specific mobility or other assistances needs, you will be asked a series of questions. The answers to these will enable us to determine that you, any other person in your booking, and any equipment that you or they are intending to bring on board can be carried safely for the duration of your cruise. This will then be confirmed in writing to you and will enable your booking to proceed. A cruise is quite unlike a land-based holiday and the ships of our fleet are not ideally suited to prospective guests in wheelchairs or those who have limited mobility. It should be noted that the layout of the ship could considerably restrict such guests’ movement around the vessel and indeed preclude access to some of the ports of call, where gangway conditions are not conducive, or guests are conveyed ashore by tender. At anchorage ports, access to or from the tenders or launches requires a certain level of mobility which is necessary to manage the steps to the tender platform and to physically board and disembark from the vessel. It should therefore be noted that, on safety grounds, those with restricted mobility may be unable to go ashore at such ports.

All guests who wish to use a mobility device onboard the vessel must occupy a Disabled cabin. We have 13 of these cabins onboard. In addition to this, we also welcome guests who wish to bring a lightweight wheelchair/scooter with them for shore use only however, these must be stored in your cabin at all times and cannot be used on board the vessel in any circumstance. If you or one of your travelling companions has a mobility limitation or require special assistance, please contact our office to discuss your requirements before you make your booking.

For further information, you can also view the Special Assistance section of our website.

If you, or a member of your party, have a particular dietary requirement, we can offer the following dietary options: Gluten-Free, Lactose-Free, Low Cholesterol, Low Fat, Low Salt, Vegan and Vegetarian Meals. If you have not done so at the time of booking, please advise any requirements no later than four weeks before departure. Pre-packed Kosher and Halal meals are available but only if requested at least eight weeks before sailing.

Smoking is not permitted inside our ships. Consequently, all internal areas, comprising cabins, lounges, restaurants and other public rooms are non-smoking areas. Designated areas for smokers are available externally in selected areas of the open decks. We reserve the right to alter our smoking policy during the cruising season and should new national or international maritime legislation subsequently affect this policy, guests will be informed on board accordingly. E-cigarettes or similar are only permitted to be used in designated smoking areas.

The services of our qualified medical staff are available to you onboard in the event of ‘mal de mer’ or an emergency. It should be noted that the NHS does not cover treatment on the ship and there is a scale of charges for surgery visits and medical treatment. Such charges, which are usually claimable under your travel insurance policy, less any excess amounts, must be paid in full before your final disembarkation. Seasickness tablets are available from Reception at a nominal charge.

During the day, we suggest that you wear casual clothing for your comfort. For the evenings on board, every day the Daily Programme suggests, as a guide, a mode of dress for that particular evening’s events.

There are generally two ‘formal’ or gala nights planned every 7-12 nights when many gentlemen wear dinner jackets, although a lounge suite is quite acceptable. Ladies on these occasions have a chance to dress up and often opt for evening or cocktail dresses. Please note that jeans, T-Shirts and open neck shirts are not permitted in the main restaurant on Formal or Gala evenings.

On evenings proposed as ‘smart’, a suit or smart jacket and trousers, with or without a tie, for the men is suggested and the ladies have further opportunities to look elegant in cocktail dresses or trouser suits.

A ‘casual’ recommendation often covers evenings spent in port or when a special event such as a deck party is scheduled. In these cases, the choice of dress is left entirely to you. 

Please note that our ships are child-free and therefore for the enjoyment of adult guests only (18 years and above at the time of sailing), except for our advertised multigenerational cruises. There are no dedicated recreational facilities for children aboard but accompanied children and teenagers under the age of 18 at the date of sailing are of course welcome on board and, when occupying a third or fourth berth in a cabin with two full fare-paying guests, travel at the beneficial rate shown under the ‘Fares’ boxes. Children and teens under the age of 18 at the date of sailing but occupying a twin cabin with just one accompanying adult, are charged at the full adult fare.

It is strictly prohibited to bring alcohol aboard at embarkation and any found will be confiscated and stored until the end of the cruise. Any alcohol purchases made ashore during the cruise should be handed to Security on re-joining the ship. These will be returned upon disembarkation.

Wi-fi packages will be available to purchase, from £9.99.

If you are travelling with us with any disability or mobility needs, cabins 9051 and 9052 (Category 3) on Consulate Deck 9 have been adapted to accommodate your requirements

All prices onboard our ships are quoted in sterling. A cashless system is in operation for all your onboard purchases. An account is opened for you at the start of your cruise for purchasing goods and services on board. All purchases are charged to your shipboard account and a final invoice is presented at the end of the cruise itemising all charges. This can be settled by MasterCard or Visa credit cards, or by Visa debit cards. Guests who prefer to pay by cash may top-up their cruise card by visiting reception.

Guests wishing to charge onboard expenditure to their credit card must register their chosen card during the embarkation process. Your card will be pre-authorized for £150. This pre-authorization will appear on your bank statement as a pending transaction until the end of your cruise.

During your cruise we will top-up your pre-authorised or pending amount in line with your account activity. You can check your account balance at any time using the ALL ABOARD APP, or at the self-service kiosks located around the ship. Your account will be closed at 0300 hrs on the day of disembarkation, at which point your onboard balance will be settled automatically and any remaining pre-authorised amount will be cancelled within 24 hours. Please note any purchases made after this point must be cash only.

Foldable bicycles are permitted but these must be stored in your cabin at all times and it is the guest's responsibility to take them on/off the ship in all ports.  

All guests who wish to use a mobility device onboard the vessel must occupy a Disabled cabin. We have 13 of these cabins onboard. In addition to this, we also welcome guests who wish to bring a lightweight wheelchair/scooter with them for shore use only however, these must be stored in your cabin at all times and cannot be used on board the vessel in any circumstance. If you or one of your travelling companions has a mobility limitation or require special assistance, please contact our office to discuss your requirements before you make your booking.

We offer car parking at the Port of Tilbury with prices starting from £6.00 per car per night.

Please note car parking must be booked at the very latest 2 working days before sailing and is subject to availability. You will not be able to pay on arrival if you have not pre-booked and will be refused entry to the car park.