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The Cruise Traveller Terms & Conditions

Thank you for booking a Cruise with us and we hope you have a wonderful time.   Below are the booking terms and important information (together our “Booking Conditions”) which relate to your booking with us, P&P Associates Limited t/a The Cruise Traveller.  We are registered in England No. 2124920. Registered. Office: Falcon House, Primett Road, Stevenage, SG1 3EE

References to "you" and "your" in these terms means all persons on the booking (including anyone added or substituted at a later date). "We", "us" and "our" means P&P Associates Limited.  These are the terms on which we will arrange a booking for your cruise, flight, accommodation, transfer, excursion, ticket or other requirements (the ‘Arrangements’). Please ensure that you read both the terms and conditions and important information sections carefully.  They apply whether you make your booking online or over the telephone. ⦁

Booking your Cruise

When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party. As the lead passenger it is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

Because you can book different combinations of travel arrangements through this site, we use different terms to describe them. Where you book a single individual travel product with us (e.g. accommodation only or flight only), you have booked a ‘single component’.

Where you add more than one single component to your booking (for example a cruise booking and a separate hotel booking), we call that a ‘multi-contract package’. That is, you are entering into multiple contracts with multiple suppliers and we are facilitating those separate contracts with each respective supplier. In these cases, your bookings - even though they may be linked to the same dates of travel - are separate and distinct.  All multi-contract bookings are purchased individually at their own individual price as detailed on your confirmation. The price charged in total will always equal the sum of the prices charged for each individual booking.   

A ‘single contract package’ is a combination of travel elements that have been combined by us and sold under a single contract and at a single price as detailed on your confirmation. Where you book a single-contract package, your contract for the supply of the Arrangements making up the package will be with us.  

When making your booking for a single component or a multi-contract package, we will arrange for you to enter into contracts with the airline, hotel, excursion or car hire companies providing the service(s) detailed on your confirmation (in these terms we call them ‘Travel Suppliers’).  The Travel Suppliers will be named on your booking confirmation. If you choose to book the services that make up your holiday with different principals or suppliers you will have separate contracts with each of them. The Travel Supplier’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur additional charges which will be payable by you at the time the change is made.  Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the UK, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers we will be unable to provide your booking.  In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request or via our website.

It is a condition of booking that we do not accept any bookings / reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.



The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time.

In addition to the price of your trip, there will be booking fees payable per person. All such fees will be highlighted to you during the course of making your booking.  If all payments due are not received in full and on time, we will notify the Travel Supplier and we or they may treat the Arrangements as being cancelled by you. In this event, you will be liable for any cancellation fees under clause 7.

We will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 15. Notwithstanding the above, in cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only. 

Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.

Changes in Price

The price of your confirmed Arrangements is subject to variations which occur solely as a direct consequence of changes in:

(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(b) the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or

(c) the exchange rates relevant to any package you have booked.

Price variations will be calculated by applying the cost differential we or the Travel Supplier(s) experience as a result of the above factors. Prices may go up or down and we will notify you about any variation by sending you a calculation explaining the variation no less than 20 days before you are due to depart.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your Arrangements, which excludes insurance premiums and any amendment charges. If you have to pay an increase of more than 8% of the price of your Arrangements (excluding any insurance premiums, amendment charges and/or additional services), we will offer you the options in clause 8.

If prices go down as a result of the above factors, a reflective refund will be made, but we/the Travel Supplier will also deduct our administrative expenses from what is owed to you and this may extinguish the value of the refund due.   Also, note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on price due to contractual protections in place. 

Confirmation of your booking

It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you ours or the applicable Travel Supplier’s email confirmation of booking. If your confirmed arrangements include a flight, we will issue you with an ATOL Certificate.

Because we are making live reservations with Travel Suppliers, we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with us or the Travel Supplier as appropriate. If in the short time between your payment and us seeking to confirm your booking with the Travel Supplier, the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product. Because in the case of multi-contract packages, you have separate contracts with each Travel Supplier, this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.

You must ensure that all your details are correct at the time of booking (i.e. full n18ame(s) of travellers as shown on their passports), correct email address, telephone numbers, postal address, etc.)  The email address associated with your account will be used for all future communication with you, including any changes and additional information on your flights and/or hotel bookings. It is therefore your responsibility to ensure that you check your email on a regular basis, and also notify us should your email address change. ⦁

ABTA membership

We hold full ABTA membership under ABTA number G3655. More information about ABTA can be found on their website at www.abta.com. We are also accredited by IATA. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. 

Our role as your booking agent

Flight and hotel arrangements generally offer much greater flexibility than pre-formulated packages, giving the traveller the opportunity to choose from a vast array of scheduled, no frills and charter flights for a range of durations. To these flight arrangements can be added hotel accommodation, car hire and/or transfers as required. We are proud to be an agent to travel providers of hotels, flights and other related services. We are not a tour operator and we are committed to total flexibility.

We work with various Travel Suppliers we and will be your point of contact and the liaison between you and the Travel Supplier(s) that you have selected.  In the unlikely event that anything goes wrong, we will communicate with them on your behalf.

All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it. Please note: Where we take on obligations in these terms in relation to multi-contract packages to for example, pay you compensation or provide you with assistance or alternative travel arrangements, we do so because we are obliged to do so under the Package Travel and Linked Travel Arrangements Regulations 2018, not because we have a contract with you to supply those arrangements.  ⦁

Financial protection

All the single contract packages and multi-contract packages we sell come with protection for your money. If you buy a single component then this might not apply. Flights and flight-inclusive single contract packages and multi-contract packages are ATOL- protected under our ATOL number is 5360. This means that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of a Travel Supplier.  When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

In respect of our flight-inclusive package arrangements, we are obliged to tell you: We or the suppliers of the services you have bought will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.     

Cancellations and amendments by you:

You may be able to cancel or amend your booking subject to any charges levied by the Travel Supplier in question, plus our administration fee of £40. 

If you wish to make any changes to your Arrangements after they have been confirmed (including if you wish to cancel all or some of them) you must inform us in writing (by email) or by telephone as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us during the hours of 9am-5pm and will be effective from the date on which we acknowledge it, if received outside of these hours. We can’t guarantee that changes can be met, although we will do our best to assist. All such changes and cancellations will be subject to the charges set out below and/or as shown in the applicable Travel Supplier’s booking conditions.

Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

If you have booked a single contract or multi-contract package  and if any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these terms) providing we are notified in writing not less than seven days before departure and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by us or any of the Travel Suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer.  If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

If you have booked a single contract or multi-contract package, you may cancel your Arrangements prior to their commencement (following the process outlined above) in the event that that i) circumstances amounting to unavoidable and extraordinary circumstances are occurring at the place where your Arrangements are due to be performed or its immediate vicinity; ii) those circumstances make it impossible to travel safely to the travel destination; iii) the performance of your Arrangements will be significantly affected by those unavoidable and extraordinary circumstances In this event, you will receive a refund without undue delay of any payments made but this is the maximum extent of our liability and we regret we cannot meet any other expenses or losses you may incur as a result.

Please bear in mind that certain airlines and other Travel Suppliers treat changes as a cancellation and charge accordingly - up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you. Any Travel Supplier charges are in addition to our administration fee.

When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.   Some arrangements cannot be removed once they have been added to your booking. Certain extras, such as excursions, theme park tickets may be non-refundable. We will make this clear when you book those arrangements, please check with us if you are unsure at the time of booking. If the lead passenger is changed, a new lead passenger has to be nominated and they will be responsible for payment of any balance due on that new invoice.   

Changes or cancellations by us or the Travel Supplier

Changes to and cancellations of single component bookings both before and after departure

In respect of all changes and cancellations made to single component bookings both before and after departure, please refer to the Travel Supplier(s)’ terms and conditions for information.  Because Travel Suppliers plan your Arrangements many months in advance, in some circumstances they must make changes to them and cancel them.

We will inform you as soon as reasonably possible if the Travel Supplier needs to make a significant change to your confirmed Travel Arrangements or to cancel them. We will also liaise between you and the Travel Supplier in relation to any alternative travel arrangements offered by the Travel Supplier but we will have no further liability to you.

Changes to and cancellations of single-contract and multi contract packages

Where we refer to a price reduction in these Booking Conditions, we mean that we will give you an appropriate reduction in the price you paid for the Arrangements affected for any period during which there was lack of conformity, (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in clause 14.

Changes and cancellations before departure

(The following provisions do not relate to bookings of single components):

Most changes will be insignificant and we and the applicable Travel Supplier(s) reserve the right to make them. If we or the applicable Travel Supplier makes an insignificant change to the main characteristics of your arrangements we will try to notify the change to you as soon as reasonably possible before your departure but we will not notify you about any other insignificant change. We will have no other responsibilities to you in respect of any insignificant changes.

Occasionally, we or the applicable Travel Supplier(s) have to make a significant change and we reserve the right to do so. (However, we will not do so after the date on which the final balance of the cost of your Arrangements is due). A significant change is one where we or the applicable Travel Supplier(s) significantly alter any of the main characteristics of your confirmed Arrangements. Examples of significant changes include the following changes when made before departure:

⦁  a change of accommodation to that of a lower official classification or standard to that originally booked for the whole or a major part of the time you are away;

⦁ a change of outward departure time resulting in the overall length of time you are away being reduced by twelve hours or more;

⦁ a change of UK departure point to one which is substantially more inconvenient for you (except between airports within or around the same city for example London Gatwick and Stansted Airports).

⦁ Where we or the applicable Travel Supplier(s) can no longer fulfil any special requirements that we have accepted and confirmed on our confirmation and this will have a significant impact on your Arrangements.

⦁ Where we increase the price of your Arrangements by more than 8% of the price of them (excluding any insurance premiums, amendment charges and/or additional services).

If we or the Travel Supplier has to make a significant change or cancel before departure and before the date on which the final balance of the cost of your Arrangements is due, we will inform you without undue delay and if there is time to do so before departure, we will offer you the choice of the following options:

i             (for significant changes) agreeing to the changed arrangements,

ii            accepting the cancellation or terminating the contract for the Arrangements and receiving a refund (without undue delay) of all monies paid; or

iii           accepting an offer of alternative arrangements of comparable standard from us, if available.

(In the event that any proposed change or alternative offered results in a reduction or increase in the price you have agreed to pay or an increase or decrease in the quality of arrangements we have agreed to provide, we will also notify you of any price reduction or additional amount due). 

You must notify us of your choice within 7 days of our offer. If you fail to do so, we will contact you again, re-iterating the above choices and sums payable or refundable and if you again fail to respond within 7 days, we may terminate the contract and refund all payments made by you without undue delay.

Where you choose option ii) above, subject to the following exceptions as well as the limitations and exclusions in clause 14, we will where appropriate pay you compensation as follows.

Period before departure a significant change or cancellation is notified to you Compensation per person (excl. infants)

14 days or more                                                                                                 NIL

14 days or less                                                                                                   £25

We will not pay you compensation where:

a)            we make a significant change or cancel before you have paid the final balance of the cost of your Arrangements;

b)           we make a significant change or cancel as a result of unavoidable and extraordinary circumstances as set out in clause 15;

c)          we cancel your Arrangements no later than 20 days before they are due to start because the minimum number of participants to run them has not been reached.

We will not make a price reduction or pay you compensation; and the above options will not be available where:

⦁ we make an insignificant change;

⦁ we cancel as a result of any failure by you (including a failure to make payment in accordance with these terms);

⦁  where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Changes and cancellations after departure

(The following provisions do not relate to bookings of single components):

If we become unable to provide a significant proportion of your Arrangements after you have departed, we will try to offer you suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the contract. If the alternative arrangements we make are of a lower quality than those you originally booked, we will make a price reduction. You may reject the proposed alternative arrangements only if they are not comparable to what we originally promised to provide or if the price reduction we offer is inadequate.

Where we are unable to make suitable alternative arrangements or you reject the proposed alternative arrangements in accordance with this clause, where appropriate, we will pay you compensation. Where our original agreement included return transport we will also provide you with equivalent transport back to your place of departure without undue delay or additional cost. Where we are unable to ensure your return as agreed because of unavoidable and extraordinary circumstances which directly prevent you from travelling safely back to your point of departure, we will bear the cost of necessary accommodation if possible of equivalent category for a period not exceeding (a) 3 nights per traveller (exceptions apply in respect of persons with reduced mobility and people travelling with them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we have been notified of their particular needs at least 48 hours before the start of the package); or (b) where a different period is specified in any passenger rights legislation applicable to the relevant means of transport for your return, for the period specified in that legislation.

This clause 8 sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation. 

Travel Insurance

It is essential, and a condition of booking a holiday with us that you have adequate travel insurance in place for the duration of your trip.  It is also wise to buy travel insurance at the same time as arranging your trip, to cover you in the event that you have to cancel unexpectedly.

You must as a minimum take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you have booked insurance through our website your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available. 

Passports, Visas and Health


You must adhere to any health screening, security screening checks or procedures required by government or airport officials or by us, or by any accommodation provider.

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

It is the responsibility of the lead passenger travelling to make sure that they hold the correct passport and visa requirements. We will not be held responsible for any financial costs that may be incurred as a direct result of failure to do so. Please also see the Important Information section below for further information.

11.  Special requests, disabilities and medical conditions

If you have any special request, you must advise us at the time of booking. We regret we cannot guarantee any request will be met. Confirmation that a special request has been noted is not confirmation that it will be provided. All special requests are subject to availability. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part. We will give you information about whether the arrangements you have chosen are generally suitable for persons with reduced mobility but if you or any member of your party has any precise medical problem or disability which may affect your chosen Arrangements, please provide us with full details before we issue our confirmation. We will only provide precise information on the suitability of the trip or holiday taking into account your needs if you specifically request us to do so.  Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details. Cancellation charges in accordance with clause 7 will apply. ⦁


Because the contract(s) for your travel arrangements is between you and the Travel Supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the Travel Supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services.

If the matter cannot be resolved in resort by following the aforementioned procedure and you are still dissatisfied, your complaint should be received by ourselves in writing within 21 days of your return and we will endeavour, on your behalf, to resolve the matter with the relevant supplier. We regard it as unreasonable if you fail to deal with any matter whilst in resort and therefore if you fail to follow this procedure we will not regard ourselves liable for your failure to deal with the matter in resort. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com.  

Special requests

We will always where possible pass on any requests to the suppliers but unfortunately no guarantee can be given that a request will be honoured, therefore any reservation made, will not be conditional upon the confirmation of a special request. ⦁

Our responsibility for your booking

Please note that our responsibilities to you will differ according to what you have booked.

Single component bookings:

As booking agent we accept no responsibility for the acts or omissions of the Travel Supplier(s)) or for the services provided by them. Your booking is directly with the Travel Supplier. Other than where we are negligent in the provision of our booking services to you, we accept no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your or Arrangements.

Specifically, we will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Suppliers with care we have no control over them and so cannot be held responsible for any of their acts or omissions, or those of their servants, agents or employees.

Single-contract or multi-contract packages:

We act as a booking agent in relation to each separate component of a multi-contract package. Your booking in each case is with the Travel Supplier in question. However, in relation to those bookings, as well as single contract packages, we are obliged by the Package Travel and Linked Travel Arrangements Regulations 2018 to accept responsibility as an “organiser” under those Regulations. 

⦁  Where you have booked a multi-contract package where we are acting as the organiser of the package, although we still act as agent for the Travel Supplier and your contract will be with the Travel Supplier, we will accept responsibility as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 as set out below. As such, we are responsible for the proper provision of all the Arrangements included in your single-contract or multi-contract package, as set out on your confirmation invoice. Subject to these Booking Conditions, if we or the Travel Supplier negligently perform or arrange your travel arrangements and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your single-contract or multi-contract package you may be entitled to an appropriate price reduction or compensation or both. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or the Travel Supplier’s negligence affected the overall enjoyment of your single-contract or multi-contract package. Please note that it is your responsibility to show that we or the Travel Supplier have been negligent if you wish to make a claim against us.

⦁ We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: ⦁ the act(s) and/or omission(s) of the person(s) affected; or

⦁ the act(s) and/or omission(s) of a third party unconnected with the provision of the services forming part of your single-contract or multi-contract package and which were unavoidable and extraordinary; or

⦁ Force Majeure (as defined in clause 15).

⦁ We limit the amount of compensation we may have to pay you if we are found liable under this clause:

⦁ loss of and/or damage to any luggage or personal possessions and money, The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

⦁ Claims not falling under (a) above and which don’t involve injury, illness or death. The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

⦁ Claims in respect of international travel by air, sea and rail, or any stay in a hotel

0. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel Travel Arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your single-contract or multi-contract package booking with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into your single-contract or multi-contract package booking.

1. In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you arising out of your single-contract or multi-contract package booking, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. 2. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. 0) It is a condition of our acceptance of liability under this clause that you notify any claim to us and the Travel Supplier(s) strictly in accordance with the complaints procedure set out in these Booking Conditions. 1) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

2) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:

(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur; or

(b) relate to any business.

3) We will not accept responsibility for services or facilities which were not included on your booking confirmation or where they are not advertised on our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

4) Where it is impossible for you to return to your departure point as per the agreed return date of your single-contract or multi-contract package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your single-contract or multi-contract package. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. 

Unavoidable and extraordinary circumstances

Except where otherwise expressly stated in our Booking Conditions we will not be liable or give you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the Travel Supplier in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the Travel Supplier’s control (“Force Majeure” events). Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.

Assistance in the event of difficulty or unavoidable and extraordinary circumstances

Except where you have booked a single component, we will provide appropriate assistance without undue delay in the event that you experience difficulty including where you are unable to return to your agreed point of departure because of unavoidable and extraordinary circumstances which directly prevent you from travelling safely back to your point of departure. Such assistance will extend to providing appropriate information on health services, local authorities and consular assistance; and helping you to make distance communications and to find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or as a result of your act or omission. In the event such assistance is needed please contact the telephone numbers provided on your confirmation documentation. ⦁

Website accuracy

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors.

In cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.

Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.


As our customer you are in complete control of your travel planning needs. This includes controlling the use of information you provide to us. When you reserve or purchase travel services through us, we provide information about you to the airline, car rental agency, hotel, or other involved third party to ensure the successful fulfilment of your travel arrangements. This is all carried out in accordance with our Privacy Policy, so please read it carefully.

As a customer you will occasionally receive updates from us about sales, special offers, new services and noteworthy news.  We hope you will find these updates interesting and informative and you will always be offered the opportunity to unsubscribe. We respect and will continue to respect the privacy of our customers.